Henri is a bot (short for chat robot) who answers questions or responds to customer service requests like a human being would. He engages in personal, user-friendly conversations providing one-to-one service at scale. In our fast-paced world, companies are expected to deliver promptly with the best customer service. Henri is available 24/7 and will never make anyone wait. His answers are polished, always complete and precise.
Exceptional customer service is all about easy access to knowledge and quick problem-solving. Times when customers would call a company’s contact center and wait in a queue are long gone. Nowadays customers expect immediate answers to their requests.
A bot is an excellent way to supplement a customer service team and provide a magnificent customer service with a personal touch. A bot can be implemented rapidly and proves a high-ROI solution. A bot will help you rapidly nurture your company’s image as an innovative player and strengthen its position within the marketplace.
Being the frontline of your customer-brand interaction, your bot should be a direct reflection of the company and will be:
Customized to your own specification
Branded and on-brand with your own tone of voice
Delivered through your choice of messaging platforms or in-app
With text or voice, or both
Personalized and context specific
As easy as a sms to a friend
Multilingual (LU, FR, EN, DE, ...)
Private Cloud or On-Premises
A bot will rapidly boost your profitability by automating tasks and freeing your service teams up to focus on more value-adding activities.